There are no returns on custom orders. If the image is legally protected or owned by another party a waiver must be signed. We reserve the right to decline orders. Woven tapestries have a unique look, different from that of a print. Very small details may not weave well. Vibrant colors will not weave as vibrantly. Certain colors in the image may not weave into the exact same colors. Images will be woven with the closest colored threads available. We may use before and after pictures of your custom product unless you explicitly request us not to prior to purchase. Placing a custom order with us means that you agree to these terms.