FAQ


Image Resolution

What resolution does my picture need to be?
The following resolutions are the preferred minimum resolutions. However, sometimes we can make a lower resolution image work. Not sure if your image is high enough resolution? No problem. Email us your image and we will let you know!
33" x 25": 1200 x 900 pixels
52" x 38": 1600 x 1200 pixels
68" x 52": 2100 x 1600 pixels
80" x 60": 2600 x 1950 pixels
100" x 75": 3000 x 2250 pixels

About the Product

Where are these made?
North Carolina, USA. See how our custom products are made!
What material do you use?
See the bullet points on each product for answer.
Can you handle a large commercial order?
Yes. We can process hundreds of custom tapestries in a matter of weeks. We work with photographers, photo studios, art consultants, hotels, restaurants, interior designers, individuals and more.
Can you meet unique specification and customization requests?
In most cases, yes. Just ask us and we'll let you know if it can be done!

 

About Shipping

How much does shipping cost?
All orders ship for free within the USA. International orders ship for one flat rate of $39 USD.
How soon will my order ship?
Typically within 1-2 weeks. Large orders may require a few additional weeks. Let us know if you have a deadline and we will work to meet it.
How do you ship?
Typically via UPS.
Will I get a tracking number?
Yes. Once your order ships we will email you a tracking number.

About Returns

What is your return policy?
Custom orders are not returnable.

 

About Payments

What payment methods do you accept?
Just about everything! See the logos at the bottom of the page for all methods. For large orders we accept and may in fact require payment by check.

Other

How do I maintain/clean a tapestry?
Once mounted on a wall, your tapestry should require very little maintenance. Vacuum your tapestry once or twice a year with your vacuum cleaner's upholstery attachment to remove dust.